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How godatoto Handles Your Personal Data

When you open an account with us and use DANA, OVO, or GoPay to fund it, you share certain details with us.

Account data handled with careDANA, OVO, GoPay wallet data protectedYour rights clearly explainedData requests answered via support
godatoto How godatoto Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or delete data tied to your account — including wallet details linked to DANA, OVO, or GoPay — our support team handles those requests directly. Send your request through the live chat inside your account dashboard, or use the email channel listed below. For account-specific questions from players in Batam or anywhere across Indonesia, our team responds in the order requests are received.

Team online

Live Chat

Open your account dashboard and start a live chat session. Identify yourself and state your data request clearly so we can action it without delay.

Email Support

Send your privacy request to our support email. Include your registered phone number or e-wallet identifier so we can locate your account record.

Account Help Page

Visit the Help section inside your account to find step-by-step paths for data access, wallet unlinking, and account closure requests.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply SSL encryption across all account sessions and payment flows — this covers every DANA, OVO, and GoPay transaction your account processes. Cookies are used to keep your session active and to remember your preferred language and wallet settings, not to track you across other sites. We run periodic reviews of account access logs to flag any login that does not match your usual device pattern, and we notify you if something looks out of place. You can request a full copy of the data we hold on your account at any time through our support channels.

SSL Encryption

Every session and payment action — including DANA, OVO, and GoPay flows — is encrypted end-to-end so your wallet details stay protected in transit.

Cookie Use

We use session cookies to keep you logged in and functional cookies to save your wallet preference. We do not use cookies to build advertising profiles.

Login Monitoring

Our system checks each login against your usual device and location pattern. If something differs, we flag it and may prompt an additional verification step.

Data Retention Policy

Account data is kept while your account is active and for any period local law requires after closure. You can request deletion once your account is fully settled.

Common Questions About Your Privacy at godatoto

Below are the questions we hear most from account holders who want to understand how their data is used, what rights they have, and how to act on those rights through our support team.

We collect your name, phone number, email, and the e-wallet identifier you use — your DANA number, OVO number, or GoPay-linked phone — to create and verify your account.

Wallet data is only shared with the payment processor completing your transaction. We do not pass your wallet numbers to advertisers, partners, or any unrelated third party.

Start a live chat from your account dashboard or send a request to our support email. Provide your registered phone number so we can locate your record and respond promptly.

Yes. Once your account balance is zero and all pending transactions are settled, you can request full account closure and data deletion through our support channels.

We use session and functional cookies to keep your login active and remember wallet preferences. You can clear or block cookies through your browser settings at any time.

We retain data for any period required by applicable law in your region after account closure. What that period is depends on local law where you access the service.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.